Kleeneze HQ getting ready to do away with the For More Information Box

Is Kleeneze HQ getting ready to do away with the

For More Information

Box on the back of the main catalogues?

Kleeneze have done away with the words (contact your Kleeneze Distrbutor) from the box. Kleeneze also have introducing the barcode to the box limiting space and making any words or numbers harder to read for the customer ho may need to contacted the distributor.

Today Kleeneze independent agents use more and more ways to keep in contact with customer but Kleeneze HQ is going into the opposite and providing less and less room to mark our catalogues. We are also battling with the company for agents in advertising online. Maybe this is why we can’t stamp our books anymore with our emails or websites etc?

Below is an email to Kleeneze and the reply back. Which sounds like the delete bin?

________________________________________________________________________

From: RAYMOND WHITTAKER

Sent: 02 December 2016 15:00
To: Service Centre
Subject: catalogues 4

Hi Kleeneze HQ,

Just would like to know why Kleeneze have been reducing the For More Information square on the back of the Kleeneze catalogues over the years.

As a Kleeneze independent agent to keep cost down I've always stamped my books. Now there's isn't anywhere to leave the agents details.

 Yours sincerely,

 Raymond  Whittaker

Agent No:-  638992

Sent from Mail for Windows 10

____________________________________________________________________

email from Kleeneze HQ

Dear Mr Whittaker,

Thank you for your email.

I am sorry that you feel that the information box is too small.  I have passed your comments on to management. Many apologies for the inconvenience caused.

Kind regards,

Biruta Jefimovs

_____________________________________________________________________

Just had a phone call from Kleeneze HQ today 15/12/2016 saying that they are reintroducing the ( Contact your Kleeneze Distributor ) in the For More Information box. Also Kleeneze HQ are no longer  providing anywhere for the Kleeneze Independent Distributor to stamp there information on the back of the catalogues.

____________________________________________________________________

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From: RAYMOND WHITTAKER <raymondwhittaker@live.co.uk>
Sent: 15 December 2016 21:28
To: Service Centre
Subject: RE: catalogues 4

Dear Kleeneze HQ,

Thank you for your phone call today. A very helpful and plight member of staff said Kleeneze is reintroducing the ( Contact your Kleeneze Distributor ) to the FOR MORE INFOMATION box on the back of the catalogue.

Is it also true from the phone call, Kleeneze HQ is no longer providing an aria for your Kleeneze Independent Distributors to stamp their details on the back of there books?

Sent from Mail for Windows 10

___________________________________________________________________

From: Service Centre
Sent: 19 December 2016 17:13
To: RAYMOND WHITTAKER
Subject: Re: catalogues 4

Dear Mr Whittaker

Thank you for your recent email.

I can confirm that a space will always be left on the back of catalogues for distributors to enter their details.

Kind Regards,

Claire Clitheroe

Service centre administrator

___________________________________________________________

( The above message means leaving the details by sticking a pre printed label on the catalogues not using a stamp stamping the details on. Play on words)

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From: RAYMOND WHITTAKER <raymondwhittaker@live.co.uk>
Sent: 19 December 2016 20:29
To: Service Centre
Subject: RE: catalogues 5

Dear Kleeneze HQ

Thanks for a reply to the email. As you are aware it wasn’t the answer to the question I asked. Once upon a time Kleeneze HQ would be whiter than white with information now it’s more like 50 shades of grey now!

So I’ll try again. On the back of the Kleeneze catalogues is Kleeneze HQ no longer going to provide a white square for the Kleeneze Independent Distributors to be able to stamp the books with each Kleeneze Independent Distributors details on? Or as to the previous phone call, Kleeneze HQ are  providing the books with Information square on, but with a faded background image of the item being sold from the back page. If this is the case, you can see the agents stamp won’t show up in the information square.

Is Kleeneze HQ no longer going to provide a white square for the Kleeneze Independent Distributors to be able to stamp the books with each Kleeneze Independent Distributors details on?

Sent from Mail for Windows 10

___________________________________________________________

From: Service Centre
Sent: 20 December 2016 09:19
To: RAYMOND WHITTAKER
Subject: Re: catalogues 5

Dear Mr Whittaker, 

Thank you for your email. 

I can see from the email below and the log on your account that we have advised on more than one occasion that the box on the reverse of the catalogues will remain.  

As we need as much space as possible on the reverse of the catalogue for the item information this box cannot be made bigger, however we feel it is big enough for the information needed to be entered here on a label that we can provide. 

I apologise that we cannot make the amendment of which you have requested.   

Kind regards,

Kayleigh Martin

Service centre administrator

( The above email Kleeneze HQ keep saying they are keeping the box as they said in the Phone call earlier. But what kleeneze are not saying, but said in the phone call is yes they are keeping the box but the box will no longer be white background but a transparent back ground which is fine for a label but no use for a Kleeneze Independent Agent whishing to stamp there catalogues. )

___________________________________________________________

From: RAYMOND WHITTAKER <raymondwhittaker@live.co.uk>
Sent: 20 December 2016 10:43
To: Service Centre
Subject: RE: catalogues 5

Dear HQ,

Thank you for your quick response to the email but you are dodging the Question again. Not shore if Kleeneze HQ is doing this on purpose or just reading the question differently. On my catalogues I use a stamp with an ink pad. If you are unshorn what I am mean that I stamp my catalogues please say so. Kleeneze HQ has started on the catalogues to stop having a white Square for the information and started to fade the back ground picture in on the information Square. If you are having trouble relating to the question pick up the spring / summer catalogue 2017 and have a look. I understand different member of staff may phone or reply to an email and are reading questions differently.

Is Kleeneze HQ telling me I will no longer be able to Stamp my catalogues as the Information Square on the back of the catalogue will have a faded picture in it?

Sent from Mail for Windows 10

_____________________________________________________________

From: Service Centre
Sent: 20 December 2016 11:14
To: RAYMOND WHITTAKER
Subject: Re: catalogues 5

Dear Mr Whittaker, 

Thank you for your email. 

I can advise that your comments have been noted and we will ensure that all future publications have a white information box to the reverse of the catalogue and not a transparent box. 

Should you require any further assistance please do not hesitate to contact the Service Centre. 

Kind regards,

Kayleigh Martin

Service centre administrator

___________________________________________________________________

From: RAYMOND WHITTAKER <raymondwhittaker@live.co.uk>
Sent: 20 December 2016 11:31
To: Service Centre
Subject: RE: catalogues 5

Dear Kleeneze,

Thank you for your quick response. Thank you for changing your minds on the transparent box and to be introducing the words again (Contact your Kleeneze Distributor). Theirs still the barcode in this box. As Kleeneze HQ been putting the bar code in their for some years now. Just remember Kleeneze you never had it in the box at the beginning.

You don’t need to reply to this email.

Looking forward to see the next publication.

Yours sincerely

Raymond Whittaker

Sent from Mail for Windows 10

______________________________________________________________

Dear Mr Whittaker,

Thank you for your response.

I am happy to hear you are satisfied with our response.

I can advise that the barcode will remain in the information box on the reverse of the catalogues as previously advised, this is due to the space outside of the box needed for information on the back page item.

Should you require any further assistance please do not hesitate to contact the Service Centre.

Kind regards,

Kayleigh Martin

Service centre administrator

___________________________________________________________

The above picture is of a 2017 Kleeneze catalogue. Which has a space to stick a sticker on but using a stamp goes over the bar code and smaller boxes. which makes the agents details harder to read. I few years ago Kleeneze catalogues had the square only for the agents stamp.

Kleeneze Raymond Whittaker

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