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Is Kleeneze HQ getting ready to do away with the
For More Information
Box on the back of the main catalogues?
Kleeneze have done away with the words (contact your
Kleeneze Distrbutor) from the box. Kleeneze also have introducing the barcode
to the box limiting space and making any words or numbers harder to read for
the customer ho may need to contacted the distributor.
Today Kleeneze independent agents use more and more ways to
keep in contact with customer but Kleeneze HQ is going into the opposite and
providing less and less room to mark our catalogues. We are also battling with
the company for agents in advertising online. Maybe this is why we can’t stamp our
books anymore with our emails or websites etc?
Below is an email to Kleeneze and the reply back. Which
sounds like the delete bin?
________________________________________________________________________
From:
RAYMOND WHITTAKER
Sent: 02 December 2016 15:00
To: Service Centre
Subject: catalogues 4
To: Service Centre
Subject: catalogues 4
Hi Kleeneze HQ,
Just would
like to know why Kleeneze have been reducing the For More Information
square on the back of the Kleeneze catalogues over the years.
As a Kleeneze independent agent to keep cost down I've
always stamped my books. Now there's isn't anywhere to leave the agents
details.
Raymond Whittaker
Agent
No:- 638992
Sent from Mail for Windows 10
____________________________________________________________________
email from Kleeneze HQ
Dear Mr Whittaker,Thank you for your email.
Kind regards,
Biruta Jefimovs
_____________________________________________________________________
Just
had a phone call from Kleeneze HQ today 15/12/2016 saying that they are
reintroducing the ( Contact your Kleeneze Distributor ) in the For More
Information box. Also Kleeneze HQ are no longer
providing anywhere for the Kleeneze Independent Distributor
to stamp there information on the back of the catalogues.
____________________________________________________________________
From: RAYMOND WHITTAKER
<raymondwhittaker@live.co.uk>
Sent: 15 December 2016 21:28
To: Service Centre
Subject: RE: catalogues 4
Sent: 15 December 2016 21:28
To: Service Centre
Subject: RE: catalogues 4
Dear Kleeneze
HQ,
Thank you for
your phone call today. A very helpful and plight member of staff said Kleeneze
is reintroducing the ( Contact your Kleeneze Distributor ) to the FOR MORE
INFOMATION box on the back of the catalogue.
Is it also
true from the phone call, Kleeneze HQ is no longer providing an aria for your
Kleeneze Independent Distributors to stamp their details on the back of there
books?
Sent from Mail for Windows
10
___________________________________________________________________
Dear Mr Whittaker
Thank you for your recent email.
I can confirm that a space will always be left on the back of catalogues for
distributors to enter their details.
Kind
Regards,
Claire
Clitheroe
Service centre
administrator
___________________________________________________________
( The above message means leaving the details by sticking a pre printed label on the catalogues not using a stamp stamping the details on. Play on words)
From: RAYMOND WHITTAKER
<raymondwhittaker@live.co.uk>
Sent: 19 December 2016 20:29
To: Service Centre
Subject: RE: catalogues 5
Sent: 19 December 2016 20:29
To: Service Centre
Subject: RE: catalogues 5
Dear Kleeneze HQ
Thanks for a reply to the email. As you are aware it wasn’t
the answer to the question I asked. Once upon a time Kleeneze HQ would be whiter
than white with information now it’s more like 50 shades of grey now!
So I’ll try again. On the back of the Kleeneze catalogues is
Kleeneze HQ no longer going to provide a white square for the Kleeneze
Independent Distributors to be able to stamp the books with each Kleeneze
Independent Distributors details on? Or as to the previous phone call, Kleeneze
HQ are providing the books with Information square on, but with a faded
background image of the item being sold from the back page. If this is the case,
you can see the agents stamp won’t show up in the information square.
Is Kleeneze HQ no longer going to provide a white square for
the Kleeneze Independent Distributors to be able to stamp the books with each
Kleeneze Independent Distributors details on?
Sent from Mail for Windows 10
___________________________________________________________
Dear Mr Whittaker,
Thank you for your email.
I can see from the email below and the log on your account that we have
advised on more than one occasion that the box on the reverse of the
catalogues will remain.
As we need as much space as possible on the reverse of the catalogue for the
item information this box cannot be made bigger, however we feel it is big
enough for the information needed to be entered here on a label that we can
provide.
I apologise that we cannot make the amendment of which you have
requested.
Kind
regards,
Kayleigh
Martin
Service centre
administrator
( The above email Kleeneze HQ keep saying they are keeping the box as they said in the Phone call earlier. But what kleeneze are not saying, but said in the phone call is yes they are keeping the box but the box will no longer be white background but a transparent back ground which is fine for a label but no use for a Kleeneze Independent Agent whishing to stamp there catalogues. )
___________________________________________________________
From: RAYMOND WHITTAKER
<raymondwhittaker@live.co.uk>
Sent: 20 December 2016 10:43
To: Service Centre
Subject: RE: catalogues 5
Sent: 20 December 2016 10:43
To: Service Centre
Subject: RE: catalogues 5
Dear HQ,
Thank you for your quick response to the email but you are
dodging the Question again. Not shore if Kleeneze HQ is doing this on purpose or
just reading the question differently. On my catalogues I use a stamp with an
ink pad. If you are unshorn what I am mean that I stamp my catalogues please say
so. Kleeneze HQ has started on the catalogues to stop having a white Square for
the information and started to fade the back ground picture in on the
information Square. If you are having trouble relating to the question pick up
the spring / summer catalogue 2017 and have a look. I understand different
member of staff may phone or reply to an email and are reading questions
differently.
Is Kleeneze HQ telling me I will no longer be able to Stamp
my catalogues as the Information Square on the back of the catalogue will have a
faded picture in it?
Sent from Mail for Windows 10
_____________________________________________________________
Dear Mr Whittaker,
Thank you for your email.
I can advise that your comments have been noted and we will ensure that all
future publications have a white information box to the reverse of the catalogue
and not a transparent box.
Should you require any further assistance please do not hesitate to
contact the Service Centre.
Kind
regards,
Kayleigh
Martin
Service centre
administrator
___________________________________________________________________
From: RAYMOND WHITTAKER
<raymondwhittaker@live.co.uk>
Sent: 20 December 2016 11:31
To: Service Centre
Subject: RE: catalogues 5
Sent: 20 December 2016 11:31
To: Service Centre
Subject: RE: catalogues 5
Dear Kleeneze,
Thank you for your quick response. Thank you for changing
your minds on the transparent box and to be introducing the words again (Contact
your Kleeneze Distributor). Theirs still the barcode in this box. As Kleeneze HQ
been putting the bar code in their for some years now. Just remember Kleeneze
you never had it in the box at the beginning.
You don’t need to reply to this email.
Looking forward to see the next publication.
Yours sincerely
Raymond Whittaker
______________________________________________________________
Thank you for your response.
I am happy to hear you are satisfied with our response.
Kind
regards,
Kayleigh
Martin
Service centre
administrator
___________________________________________________________
The above picture is of a 2017 Kleeneze catalogue. Which has a space to stick a sticker on but using a stamp goes over the bar code and smaller boxes. which makes the agents details harder to read. I few years ago Kleeneze catalogues had the square only for the agents stamp.
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